Privacy Policy

At BAM Restoration, we value the trust you place in us when you invite us into your home or business during a crisis.

This Privacy Policy explains how we collect, use, and protect your personal information when you use our services or visit our website.

1. Information We Collect

To provide expert restoration services (water damage, mold remediation, etc.), we may collect the following:

  • Contact Information: Name, physical address (service location), email address, and phone number.

  • Property Details: Information about your property, insurance policy numbers, and claim details required for billing.

  • Financial Information: Credit card or bank details for payment processing.

  • Digital Data: IP addresses, browser type, pages visited, cookies, and usage data if you interact with our website.

2. How We Use Your Information

We use your data strictly for business purposes, including:

  • Scheduling and performing restoration services.

  • Communicating with your insurance provider to facilitate claims.

  • Processing payments and sending invoices.

  • Responding to emergency service requests.

3. Sharing Your Information

We do not sell your personal data. We only share information with third parties when necessary to complete our work:

  • Insurance Companies: To coordinate coverage and payments for your restoration project.

  • Subcontractors: Specialized technicians (e.g., plumbers or electricians) required to complete the restoration.

  • Legal Compliance: If required by law or to protect the safety and rights of our company and clients.

4. California Privacy Rights (CCPA/CPRA)

As a California-based business, we respect your rights under the California Consumer Privacy Act:

  • Right to Know: You can request a list of the personal data we hold about you.

  • Right to Delete: You may request that we delete your personal information (subject to certain legal exceptions, like active billing or insurance records).

  • Right to Correct: You may request that we update inaccurate information.

5. Data Security

We implement industry-standard security measures to protect your data from unauthorized access. This includes secure storage of project photos, moisture maps, and financial records.

6. Cookies and Tracking

Our website may use cookies to improve your browsing experience. You can choose to disable cookies through your browser settings, though some website features may no longer function.

7. Contact Us

If you have questions about this policy or wish to exercise your privacy rights, please contact us:

BAM Restoration Location: San Diego, CA
Phone: (760) 445-3485
Email: contact@bam-restoration.com
Website: bam-restoration.com